FACE IT- You Can Only Afford
SATISFIED CUSTOMERS Who Recommend
MORE SATISFIED CUSTOMERS
When Customers are Happy, They Tell 3 people
BUT
When Customers are UNHAPPY, They Tell 9 people
In the eyes of each customer your employees
are the business. Do your employees understand that in today’s
economy, business has become so competitive that each customer
must be treated like GOLD?
- Is each customer made to feel important?
- Do your employees make eye contact with each customer?
Studies prove that eye connection is the number one skill
to develop trust and believability.
- Do customers wait in long lines while employees stock
the shelves?
- Do your employees know how to successfully interact with
difficult customers to turn them into satisfied customers
with repeat business?
- Does each member of your team realize that they are indeed
on a team and the efficiency of the business depends on
each member working together?
- Are your managers on board with the importance of recognizing
and appreciating each member of their staff? Or does your
staff resist the changes that every business faces?
We have spent years developing and perfecting
workshops that focus on these issues; motivating, interactive,
fun workshops that have improved customer satisfaction in
businesses both large and small.
First, we speak with managers and staff to understand
more thoroughly each performance-related issue and incorporate
those into the workshops. We provide follow-up workshops and
Tip/Review Sheets between training dates as change is a process
and requires reinforcement. We have developed successful Incentive
Programs for management to support the new skills of their
staffs. Participants are provided many learning tools in the
workshops including workbooks, PowerPoint presentations and
interactive activities and sharing opportunities for growth.
We appreciate that people learn at different speeds and in
different ways. Our special attention holding tactics assure
that no one gets left behind.
Workshops are offered in either a half-day or full-day format.
Excel at Customer Satisfaction
Understand your customers’ needs. Discover how your
customers see you. Enhance your professional behavior with
excellent communication skills. Increase your team building
skills. Learn how to keep your cool in difficult situations.
Develop techniques to improve your listening ability. Implement
a 5 point program to make all your customers feel important.
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Business Success Coaching
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