Susan Sexton Enterprises, Inc. Peak Performance in Business, Career, Life

Susan Sexton, Peak Performance in Business, Career, Life
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Healthcare Facilities

One Of America’s Premier Medical Schools—
Mount Sinai School of Medicine In New York—
Is World Renowned For Their Superb Staff.

Yet They Called Us In To Make Them Even Better.
Maybe You Should Too!

Do your health care workers understand that in today’s economy and managed care system that health care has become competitive? Do your health care workers see the patients as the reason for each of them having a job or are patients seen as an intrusion to their efficiency because their numbers have increased dramatically?

  • Is each patient made to feel important? Do your health care workers make eye contact with patients? Studies prove that eye connection is the number one skill to develop trust and believability between caregivers and patients.
  • Do your health care workers understand that it is their combined performance that the patient or the patient’s family will remember and associate with your name? In today’s health care environment your reputation is built from reception to billing as well as on the quality of care that you deliver.
  • Do your health care workers know how to successfully interact with difficult patients or their families?
  • Does each member of your team realize that they are indeed on a team and the efficiency of the facility depends on each member working together?
  • Are your managers on board with the importance of recognizing and appreciating each member of their staff? Or does your staff resist the changes that every health care facility faces?

We have many years developing and perfecting workshops that focus on these issues; motivating, interactive, fun workshops that have improved customer satisfaction in health care facilities both large and small.

First, we speak with managers and staff to understand more thoroughly each performance-related issue and incorporate those into our workshops. We also provide follow-up workshops and Tip/Review Sheets between training dates as change is a process and requires reinforcement. We have developed successful Incentive Programs for management to support the new skills of their staffs. Participants are provided many learning tools in the workshops including workbooks, PowerPoint presentations and interactive activities and sharing opportunities for growth. We understand and appreciate that people learn at different speeds and in different ways. Our special attention holding tactics assure that no one gets left behind. Workshops are offered in either a half-day or full-day format.

Excel at Patient Satisfaction
Understand your patients’ needs. Discover how your patients see you. Enhance your professional behavior with excellent communication skills. Increase your team building skills. Learn how to keep your cool in difficult situations. Develop techniques to improve your listening ability. Implement a 5 point program to make all your patients feel important.
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Teams that Win
Trust and commitment are the lifeblood of every team. This productive training focuses on identifying and utilizing the strengths, values, talents and contributions of each member to integrate each department in your health care facility into a winning team - a team based on mutual support, respect and a win/win communication flow. This training uses a highly interactive approach to simulate job interaction, identify styles, bridge communication gaps and provide the foundation for a successful team.
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Change is the Name of the Game
In order to survive and thrive, each employee must learn to anticipate, welcome, accept and look for change. This powerful interactive workshop is based on the principles used in the best selling book, “Who Moved my Cheese”. The goal is to teach the participants to recognize their own blocks to change; to teach them how to use the best part of themselves to succeed in the current changing environment and to learn how to adapt quicker to change in the future.
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Lead with Ease
Link your personal values with team values. Identify and establish a mission statement for your department and team. Juggle with ease - the three roles of management: Leader, Manager, and Facilitator. Understand the personalities of your team. Communicate for Win/Win results. Motivate your team. Resolve conflicts successfully. Learn skills to build an interdepartmental team that succeeds.
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